pv88 Privacy Policy

1. Introduction and Data Controller

This Privacy Policy ("Policy") applies to all personal data processed by pv88 ("pv88", "we", "us", "our") in connection with your use of the online gaming platform operated at pv88.one, including the pv88 Casino, sportsbook, slot games, live dealer tables, blackjack, lucky dice, and all associated account features and support services.

pv88 is the data controller in respect of your personal data. As a licensed operator under international gaming authority standards, pv88 is subject to regulatory requirements governing the collection, handling, and protection of player data. Compliance with those requirements is a legal obligation, not optional.

By registering a pv88 account or using any part of the pv88 platform, you acknowledge that you have read and understood this Policy. If you do not agree with how pv88 processes personal data, you should not create or continue using a pv88 account. Queries about this Policy should be directed to our support team at the contact details in Section 14.

2. Personal Data We Collect

2.1 Data You Provide Directly

When you register a pv88 account, use the pv88 login, make deposits or withdrawals, contact support, or participate in promotions, we collect personal data including:

• Full legal name;
• Date of birth (for mandatory 21+ age verification);
• Email address and contact telephone number;
• Residential address;
• Malaysian identity card (MyKad) number or passport number, as required for KYC verification;
• Payment method details (eWallet identifiers, bank account details for Malaysian banking providers such as Maybank, CIMB, Public Bank; cryptocurrency wallet addresses where applicable);
• Communications you send to pv88 via live chat, email, or other channels.

2.2 Data Collected Automatically

When you access pv88.one, we automatically collect technical and behavioural data including:

• IP address and approximate geographic location derived from it;
• Device type, operating system, and browser version;
• Pages visited, time spent on each page, and navigation paths through the platform;
• Game session data: games played, bet amounts, win and loss records, session duration;
• Login timestamps and pv88 login session data;
• Cookie and tracking data as described in Section 6.

2.3 Data from Third Parties

We may receive personal data about you from third-party identity verification services, payment processors, and fraud prevention providers in connection with KYC verification and transaction security checks.

3. How We Use Your Personal Data

pv88 uses the personal data it holds for the following purposes:

• Account operation: To create and maintain your pv88 account, authenticate pv88 login sessions, process deposits and withdrawals, and deliver the games and services you access;
• Identity and age verification: To verify that you meet the 21+ age requirement and to comply with KYC obligations under our international gaming authority licence;
• Payment processing: To process and record all financial transactions in MYR, including deposits via Touch 'n Go eWallet, Boost, Maybank, CIMB, and Public Bank, and to action withdrawal requests;
• Legal and regulatory compliance: To comply with anti-money laundering (AML), counter-terrorism financing (CTF), and gaming licence obligations, including mandatory reporting to regulatory bodies;
• Fraud prevention and security: To detect and prevent fraudulent activity, account takeover, and other security threats to the pv88 platform;
• Responsible gaming: To monitor gameplay patterns for signs of problem gambling and to facilitate self-exclusion, deposit limit, and session control tools at your request;
• Customer support: To respond to your enquiries, complaints, and support requests submitted via live chat or email;
• Platform improvement: To analyse usage patterns and technical performance data to improve the pv88 platform, fix bugs, and enhance user experience;
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates by email where you have opted in to receive such communications. You may opt out at any time.

4. Legal Basis for Processing

pv88 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil the terms of your account agreement with pv88, including account operation, payment processing, and game delivery;
• Legal obligation: Processing required to comply with applicable law, including AML/CTF legislation and gaming regulatory requirements;
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights and interests;
• Consent: Processing for marketing communications, where you have given explicit consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

5. Sharing Your Personal Data

pv88 does not sell your personal data. We do not share your personal data with third parties for their own commercial or marketing purposes. We share personal data only in the following limited circumstances:

• Service providers: Third-party suppliers engaged by pv88 to provide technical services, payment processing, identity verification, fraud detection, and customer support infrastructure. These parties process data on our behalf under contractual data processing agreements and may not use your data for their own purposes;
• Game providers: Licensed game content providers whose titles are integrated into the pv88 Casino and sportsbook platform. Limited technical session data is shared as necessary to deliver game functionality;
• Regulatory and law enforcement bodies: Where we are legally required to disclose data under our gaming licence, AML/CTF obligations, or in response to a valid legal order from a competent authority;
• Business transfers: In connection with any merger, acquisition, or sale of substantially all assets of pv88, your data may be transferred to the acquiring entity subject to equivalent privacy protections.

6. Cookies and Tracking Technologies

pv88.one uses cookies and similar tracking technologies to operate the platform and analyse usage. Categories of cookies used include:

• Strictly necessary cookies: Required for pv88 login session management, security, and core platform functionality. These cannot be disabled without preventing you from using the platform;
• Performance and analytics cookies: Used to measure page load times, navigation patterns, and error rates to improve platform performance;
• Functional cookies: Store your preferences, such as language settings and responsible gaming tool configurations, so they persist across sessions.

You may manage cookie preferences through your browser settings. Blocking strictly necessary cookies will impair or prevent your ability to use the pv88 platform. Our analytics tools do not use cookie data to build profiles for sale to third parties.

7. Data Retention

pv88 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligation. As a licensed gaming operator, pv88 is subject to mandatory minimum data retention requirements imposed by its international gaming authority licence — these typically require transaction and identity records to be retained for a minimum period of five years following account closure.

Data retained solely for marketing purposes will be deleted promptly upon receipt of an opt-out request. Technical log data is retained for shorter periods consistent with its operational purpose. Following expiry of all applicable retention periods, personal data is securely deleted or anonymised.

8. Data Security

pv88 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and pv88.one;
• Encrypted storage of sensitive data at rest, including payment details and identity documents;
• Access controls limiting internal access to personal data to authorised personnel with a legitimate operational need;
• Multi-factor authentication requirements for administrative access to systems holding player data;
• Regular security audits and penetration testing of platform infrastructure.

9. Your Data Rights

Subject to applicable law and our regulatory obligations, you have the following rights in respect of your personal data held by pv88:

• Right of access: To request a copy of the personal data pv88 holds about you;
• Right to rectification: To request correction of inaccurate or incomplete personal data;
• Right to erasure: To request deletion of your personal data, subject to our legal retention obligations — we cannot delete data that we are legally required to retain;
• Right to restrict processing: To request that we limit processing of your data in certain circumstances;
• Right to data portability: To receive certain personal data in a structured, machine-readable format;
• Right to object: To object to processing based on legitimate interests, including direct marketing;
• Right to withdraw consent: To withdraw consent to marketing communications at any time without affecting lawfulness of prior processing.

To exercise any of these rights, contact pv88 support at the details in Section 14. We will respond to verified requests within 30 days. Identity verification may be required before we can action a data rights request.

10. International Data Transfers

pv88 operates within a global technology infrastructure. Some personal data may be processed by service providers located outside Malaysia. Where such transfers occur, pv88 ensures that appropriate contractual safeguards are in place — including standard data protection clauses or equivalent mechanisms — to ensure that your data receives a level of protection consistent with applicable data protection standards. pv88 does not transfer personal data to countries without adequate data protection frameworks without implementing such safeguards.

11. Children and Minors

The pv88 platform is strictly for persons aged 21 and above. pv88 does not knowingly collect personal data from any person under the age of 21. If pv88 discovers that personal data has been submitted by a person under 21 — including through identity verification — the account will be immediately suspended, any funds will be handled in accordance with applicable law, and all associated personal data will be deleted or retained only as required by regulation. If you believe a minor has registered a pv88 account, please contact our support team immediately.

12. Responsible Gaming and Data Processing

pv88's responsible gaming programme involves processing certain account activity data — including deposit amounts, session frequency, and gaming patterns — for the purpose of identifying players who may be experiencing gambling-related difficulties. This processing is conducted under both our legitimate interest in player welfare and our regulatory obligations as a licensed operator.

If you request self-exclusion, deposit limits, or other responsible gaming tools via your pv88 account, that request and the resulting restrictions are recorded and enforced at an account level. Self-exclusion data is retained for the duration of the exclusion period and beyond as required by our gaming licence. For more information, visit our Responsible Gaming page.

13. Updates to This Privacy Policy

pv88 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. Material changes will be notified to registered players via the email address on record or by notice published on pv88.one. The effective date of the current version is stated at the top of this Policy. Continued use of the pv88 platform following notification of an update constitutes your acceptance of the revised Policy.

14. Contact and Data Enquiries

For any queries, concerns, or requests relating to this Privacy Policy or pv88's data practices, please contact us through the following channels:

• Live Chat: Available 24/7 on pv88.one
• Email: [email protected]

We aim to acknowledge all data-related enquiries within 48 hours and to provide a substantive response within 30 calendar days. For responsible gaming related data requests, please refer to the Responsible Gaming page.